Frequently Asked Questions
Can you share a success story?
Health First Group has successfully assisted numerous clients, such as a corporate client who improved employee wellbeing through tailored physiotherapy and occupational therapy programs, resulting in a 30% reduction in workplace injuries and enhanced productivity.
Does the group offer telemedicine services?
Health First Group offers telemedicine services to enhance accessibility for our clients. Through our virtual consultations, individuals can connect with our qualified physiotherapists, occupational therapists, and massage therapists from the comfort of their homes, ensuring personalized care tailored to their needs.
Can I request my medical records?
You can request your medical records from Health First Group. Simply contact us through our website or call our clinics, and our qualified allied health professionals will guide you through the process to ensure your records are provided promptly and securely.
How does the group handle emergencies?
Health First Group manages emergencies by ensuring that our qualified allied health professionals, including physiotherapists, occupational therapists, and massage therapists, are trained to respond effectively. We prioritise patient safety and provide immediate support across our accredited clinics.
How long do appointments typically take?
Appointments at Health First Group typically last between 30 to 60 minutes, depending on the specific service provided by our qualified physiotherapists, occupational therapists, or massage therapists. This allows ample time for assessment and treatment.
Can I get a doctors referral?
You can obtain a referral to our qualified allied health professionals, including physiotherapists, occupational therapists, and massage therapists, by contacting Health First Group. Our clinics are dedicated to assisting you in accessing appropriate healthcare services.
How do you balance work and health?
Balancing work and health involves prioritising self-care and setting boundaries. Incorporate regular physical activity, maintain a healthy diet, and allocate time for relaxation to enhance your well-being while managing work responsibilities effectively.
How does the group protect patient data?
The group protects patient data through stringent security measures, including encryption, secure access controls, and compliance with national health standards, ensuring confidentiality and integrity in all our clinics across Australia.
What is the groups policy on billing and payment?
The group's policy on billing and payment is designed to ensure transparency and convenience for our clients. We accept various payment methods and provide clear invoices detailing services rendered, ensuring a straightforward process for all healthcare services provided by our qualified allied health professionals.
Can anyone join the groups insurance plan?
Anyone can join the group's insurance plan, provided they meet specific eligibility criteria set by the insurer. It's best to contact us for detailed information on joining and to discuss your individual circumstances.
Can I get a quote for health insurance?
You can obtain a quote for health insurance by contacting Health First Group directly. Our team will assist you in understanding your options and provide tailored quotes based on your specific healthcare needs.
What habits are easy to incorporate?
Easy habits to incorporate include drinking more water, taking short walks, and setting regular sleep schedules. These small changes can significantly improve your overall health and well-being.
How does prioritizing health impact decisions?
Prioritising health significantly influences decision-making by promoting well-being, enhancing productivity, and fostering informed choices. Individuals who focus on their health are more likely to make positive lifestyle changes and seek appropriate healthcare services, ultimately leading to better outcomes.
What are the groups business hours?
The business hours of Health First Group are Monday to Friday, 8:00 AM to 5:00 PM, ensuring accessibility for clients seeking personalized healthcare solutions across our clinics.
Can you describe an emergency plan?
An emergency plan outlines the procedures and protocols to follow in urgent situations to ensure the safety and wellbeing of individuals. It includes communication strategies, evacuation routes, and designated responsibilities, tailored to the specific needs of the environment, such as clinics or healthcare settings.
What services does the clinic offer to patients?
The services offered by the clinic to patients include tailored healthcare solutions such as physiotherapy, occupational therapy, and massage therapy, delivered by qualified allied health professionals across multiple accredited locations.
Can I get a same-day appointment?
Same-day appointments may be available at Health First Group clinics, depending on practitioner availability. We recommend contacting us directly to check for openings and secure your appointment with our qualified allied health professionals.
Do the doctors provide mental health support?
Health First Group offers mental health support through our qualified allied health professionals, including psychologists and occupational therapists, across our clinics. We are committed to providing comprehensive care tailored to individual needs.
How many doctors work at the clinic?
The number of qualified allied health professionals working at our clinics varies by location, ensuring we provide comprehensive care. Each clinic is staffed with a dedicated team of physiotherapists, occupational therapists, and massage therapists to meet patient needs.
Are there any discounts for pensioners?
Health First Group offers discounts for pensioners on certain services. We encourage you to contact us directly to inquire about specific discounts available at our clinics, ensuring you receive the support you need.
What is the groups policy on confidentiality?
The group's policy on confidentiality ensures that all patient information is kept private and secure, complying with Australian health regulations and standards to protect the rights and trust of our clients across all services.
How does a health mindset affect relationships?
A health mindset positively influences relationships by fostering open communication, empathy, and mutual support. This mindset encourages individuals to prioritize emotional well-being, leading to stronger connections and healthier interactions with others.
What are some morning routines?
Morning routines can vary widely, but they often include activities such as stretching, meditation, a healthy breakfast, and setting daily goals. These practices help enhance physical and mental well-being, preparing individuals for a productive day ahead.
What is the groups mission statement?
The mission statement of Health First Group is to provide accessible, personalized healthcare solutions that empower individuals across various sectors, including corporate health, aged care, allied health, and veteran affairs, ensuring quality support for all clients.
Are there any specialized doctors at the clinic?
The clinic offers a range of qualified allied health professionals, including physiotherapists, occupational therapists, and massage therapists, who specialize in various treatment areas to meet your healthcare needs effectively.
What is the address of the clinic?
The address of the clinic is available on our website, where you can find the specific location details for each of our Health First Group clinics across Australia.
Can I get a consultation with a specialist?
Consultations with specialists at Health First Group are available to assist you with your healthcare needs. To schedule a consultation with our qualified physiotherapists, occupational therapists, or massage therapists, please contact us directly through our website or phone.
How does living this way impact well-being?
Living this way positively impacts well-being by promoting physical health, mental clarity, and emotional resilience. Engaging in healthy lifestyle choices can lead to improved quality of life, reduced stress, and enhanced overall health outcomes.
How do I make an appointment?
Making an appointment with Health First Group is simple. You can contact us directly through our website's appointment form or call your nearest clinic to schedule a visit with our qualified physiotherapists, occupational therapists, or massage therapists.
How does a health mindset reduce stress?
A health mindset reduces stress by promoting positive thinking, encouraging healthy lifestyle choices, and fostering resilience. This mindset helps individuals manage their responses to stressors, leading to improved emotional well-being and overall health.
Are the groups facilities wheelchair accessible?
The facilities of Health First Group are wheelchair accessible, ensuring that all clients can comfortably access our clinics and receive the necessary care from our qualified allied health professionals, including physiotherapists, occupational therapists, and massage therapists.
What are the benefits of making health a priority?
Making health a priority offers numerous benefits, including improved physical and mental well-being, enhanced productivity, and reduced healthcare costs. By focusing on health, individuals can achieve a better quality of life and longevity, supported by qualified allied health professionals at Health First Group.
Can you share an inspirational quote?
An inspirational quote to reflect on is, "The greatest wealth is health." This emphasizes the importance of prioritising our well-being, aligning with Health First Group's commitment to providing personalised healthcare solutions for a healthier life.
Does the clinic have a rating or review system?
The clinic does have a rating and review system in place, allowing patients to share their experiences and feedback on the services provided by our qualified physiotherapists, occupational therapists, and massage therapists across our multiple locations.
What services does the group offer to its patients?
Health First Group offers a range of personalized healthcare services to its patients, including physiotherapy, occupational therapy, and massage therapy, delivered by qualified allied health professionals across multiple accredited clinics.
What health promotion services are offered?
Health First Group offers a range of health promotion services, including wellness programs, health assessments, and education workshops, provided by qualified physiotherapists, occupational therapists, and massage therapists across our accredited clinics.
Does the clinic have female doctors available?
Health First Group clinics have qualified female allied health professionals available, including physiotherapists, occupational therapists, and massage therapists. Our team is dedicated to providing personalized care across various treatment areas, ensuring a supportive environment for all patients.
Are bulk billing options available?
Bulk billing options are available at Health First Group clinics, allowing eligible patients to receive certain healthcare services without out-of-pocket expenses. Please contact us for specific details regarding your eligibility and the services covered under bulk billing.
Can I get a health check-up?
Health check-ups are available at Health First Group clinics, where our qualified allied health professionals, including physiotherapists and occupational therapists, provide personalized assessments and services tailored to your needs. Please contact us to schedule an appointment.
Can I get a pathology service?
Pathology services are available through Health First Group. We provide access to qualified allied health professionals who can assist with necessary pathology tests and referrals, ensuring you receive comprehensive and personalised care tailored to your needs.
What are some food choices?
Food choices include a variety of options such as fruits, vegetables, whole grains, lean proteins, and healthy fats, which together contribute to a balanced and nutritious diet essential for overall health and well-being.
How many locations does the group have?
Health First Group operates multiple clinics across various locations. Each clinic is staffed by qualified allied health professionals, including physiotherapists, occupational therapists, and massage therapists, dedicated to providing comprehensive healthcare services.
How does a focus on health improve mental clarity?
A focus on health significantly enhances mental clarity by promoting physical well-being through proper nutrition, regular exercise, and adequate rest. These factors improve cognitive function, reduce stress, and foster a more focused and productive mindset.
What types of health insurance are offered?
Health First Group offers a variety of health insurance options, including private health insurance, corporate health plans, and tailored packages for aged care and veteran affairs, ensuring access to quality allied health services across our clinics.
How do I find a doctor with the group?
Finding a practitioner within Health First Group is straightforward. You can explore our website to view a list of our clinics and the qualified physiotherapists, occupational therapists, and massage therapists available at each location.
What advice would you give to others?
The advice I would give to others is to prioritise their health by seeking personalised care from qualified allied health professionals, such as physiotherapists and occupational therapists, to ensure they receive the best support tailored to their individual needs.
How do I book an appointment?
Booking an appointment with Health First Group is simple. You can fill out the contact form on our website, providing your details and specific inquiry, or call one of our clinics directly to schedule your visit with our qualified allied health professionals.
Is the group a non-profit organization?
Health First Group operates as a for-profit organization, focusing on providing quality healthcare services through clinics staffed by qualified allied health professionals, including physiotherapists, occupational therapists, and massage therapists.
What are the operating hours of the clinic?
The operating hours of the clinic are as follows: Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. We are closed on Sundays and public holidays.
What role does mindfulness play in living this way?
Mindfulness plays a crucial role in living a balanced and healthy life by enhancing self-awareness and promoting a deeper connection to one's thoughts and feelings. This practice can lead to improved mental well-being, which is essential for overall health.
How does this impact long-term goals?
The impact on long-term goals is significant as it shapes the strategic direction and sustainability of Health First Group, ensuring that we consistently meet the evolving healthcare needs of our clients through personalised and accredited services across our clinics.
Can I pay my bill online?
You can pay your bill online. Health First Group offers a secure online payment option, making it easy for you to settle your invoices conveniently and efficiently.
How do I contact customer service?
To contact customer service, you can reach out to Health First Group through our website's contact form, or by calling our dedicated support line available at each of our clinics.
What is the cost of a consultation?
The cost of a consultation varies based on the type of service and practitioner you choose. For accurate pricing information, please contact Health First Group directly or visit our website for details on our services and fees.
Are the groups hospitals accredited?
The accreditation status of Health First Group's clinics is important for ensuring quality care. All our clinics are accredited and staffed by qualified physiotherapists, occupational therapists, and massage therapists, adhering to national health standards.
What does putting health first mean to you?
Putting health first means prioritising individual wellbeing by ensuring access to quality healthcare services tailored to personal needs. At Health First Group, we focus on delivering professional care through our qualified physiotherapists, occupational therapists, and massage therapists across multiple clinics.
Can you explain the philosophy?
The philosophy of Health First Group centres on delivering personalised, patient-focused healthcare solutions through a collaborative approach. We prioritise trust, professionalism, and evidence-based practices to ensure our clients receive the highest quality care from our qualified allied health professionals across multiple clinics.
What apps are highly recommended?
Highly recommended apps for healthcare include those that facilitate telehealth consultations, manage appointments, and provide educational resources on health topics. Look for apps endorsed by recognised health organisations to ensure reliability and quality of information.
Does the clinic have parking available?
The clinic does have parking available for our patients. We strive to ensure convenient access to our facilities, making it easier for you to visit our qualified allied health professionals.
What self-care practices support this lifestyle?
Self-care practices that support a healthy lifestyle include regular physical activity, balanced nutrition, adequate sleep, stress management techniques, and routine health check-ups with qualified practitioners such as physiotherapists and occupational therapists.
How is patient satisfaction measured?
Patient satisfaction is measured through various methods, including surveys, feedback forms, and interviews, which assess patients' experiences and perceptions of care received from our qualified allied health professionals at Health First Group clinics.
What wellness programs are available?
Health First Group offers a range of wellness programs tailored to individual needs, including corporate health initiatives, aged care support, and services from qualified physiotherapists, occupational therapists, and massage therapists across multiple clinics.
Are nutrition counseling services offered?
Health First Group offers nutrition counseling services to support individuals in achieving their health goals. Our qualified allied health professionals provide tailored advice to ensure you receive the guidance you need for optimal wellbeing.
Is there a patient advocacy service?
Health First Group offers a patient advocacy service to assist individuals in navigating their healthcare journey. Our qualified allied health professionals, including physiotherapists, occupational therapists, and massage therapists, are dedicated to ensuring that patients receive the support and guidance they need.
How are healthcare outcomes tracked?
Healthcare outcomes are tracked through systematic data collection and analysis, utilizing patient feedback, clinical assessments, and treatment results across our clinics. This ensures continuous improvement and accountability in the services provided by our qualified allied health professionals.
What chronic disease management options exist?
Chronic disease management options include personalised care plans, regular health assessments, medication management, and access to allied health professionals like physiotherapists and occupational therapists. Health First Group offers these services across multiple clinics to support your health journey.
Are there on-site pharmacy services?
Health First Group offers on-site pharmacy services at select locations. This ensures that clients have convenient access to medications and pharmaceutical consultations as part of our comprehensive healthcare solutions.
Is there a patient portal for communication?
Health First Group offers a patient portal for seamless communication. This secure platform allows clients to connect with our qualified allied health professionals, including physiotherapists and occupational therapists, ensuring efficient access to healthcare services and support.
How are after-hours care handled?
After-hours care at Health First Group is managed through our dedicated team of qualified allied health professionals, ensuring that patients receive timely support. We provide access to services outside regular hours to accommodate individual needs effectively.
Are there any community health initiatives?
Community health initiatives are an important focus for Health First Group. We actively engage in programs that promote wellness and preventative care across our clinics, collaborating with local organisations to enhance health outcomes in the community.
What is the wait time for walk-ins?
The wait time for walk-ins can vary based on clinic demand and the time of day. Generally, we strive to accommodate walk-in patients promptly, but peak hours may result in longer wait times.
How is patient feedback incorporated?
Patient feedback is incorporated through regular surveys and direct communication, allowing Health First Group to continually improve services and ensure that the needs of clients are met effectively by our qualified allied health professionals.
Are there any health education workshops?
Health First Group offers a range of health education workshops designed to empower individuals with knowledge about various health topics. These workshops are facilitated by qualified allied health professionals across our clinics, ensuring accurate and practical information for participants.
Is there a focus on preventive care?
Health First Group places a strong emphasis on preventive care. Our clinics, staffed by qualified physiotherapists, occupational therapists, and massage therapists, focus on proactive health management to enhance well-being and prevent future health issues across various treatment areas.
How are medical staff credentials verified?
Medical staff credentials are verified through a thorough process that includes checking qualifications, certifications, and professional registrations with relevant authorities, such as AHPRA, ensuring that our physiotherapists, occupational therapists, and massage therapists meet industry standards for safe and effective care.
What is the process for referrals?
The process for referrals involves contacting Health First Group directly, where our team will guide you through the necessary steps to connect you with our qualified allied health professionals, including physiotherapists, occupational therapists, and massage therapists.
Are there any alternative medicine services?
Health First Group offers a range of alternative medicine services, including physiotherapy, occupational therapy, and massage therapy, provided by qualified allied health professionals across our accredited clinics.
How is patient privacy ensured?
Patient privacy is ensured through strict adherence to Australian privacy laws and regulations, including the Privacy Act. Health First Group employs secure data handling practices, trained staff, and confidential communication methods to protect patient information.
Are there any health support groups?
Health support groups are available through Health First Group, which offers various services tailored to individual needs. Our qualified allied health professionals, including physiotherapists and occupational therapists, can assist in connecting you with appropriate support networks.
What languages are supported by staff?
The languages supported by our staff include English and several other languages to accommodate diverse client needs. Our team is committed to ensuring effective communication and understanding for all individuals seeking our healthcare services.
Is telehealth available for follow-ups?
Telehealth is available for follow-up appointments at Health First Group. Our qualified allied health professionals, including physiotherapists, occupational therapists, and massage therapists, utilize secure telehealth platforms to ensure you receive the ongoing support you need.
How are emergency protocols communicated?
Emergency protocols are communicated through established procedures that include staff training, clear signage, and regular drills to ensure all team members are familiar with the protocols and can respond effectively in urgent situations.
Are there any fitness partnership discounts?
Fitness partnership discounts are available through Health First Group, offering reduced rates for clients who engage in our allied health services. Please contact us for specific details and eligibility criteria.
What age groups do services cater to?
Health First Group's services cater to a diverse range of age groups, including children, adults, and seniors, ensuring that individuals of all ages receive personalized and appropriate healthcare solutions tailored to their needs.
How are new medical technologies integrated?
The integration of new medical technologies involves a systematic approach that includes training practitioners, updating protocols, and ensuring compliance with national health standards. This process enhances patient care at Health First Group clinics, supported by our qualified allied health professionals.
Are there any volunteer opportunities available?
Volunteer opportunities are available at Health First Group, where we welcome individuals to contribute to our mission of providing personalized healthcare solutions. Interested candidates can contact us for more details on how to get involved.
How is patient flow managed daily?
Patient flow is managed daily through strategic scheduling, efficient communication among practitioners, and thorough assessment of patient needs. This ensures timely access to services provided by our qualified physiotherapists, occupational therapists, and massage therapists across our clinics.
What is the cancellation policy for appointments?
The cancellation policy for appointments at Health First Group requires clients to notify us at least 24 hours in advance to avoid a cancellation fee. This ensures we can accommodate other patients in need of our services.
Are there any mobile health services?
Health First Group offers mobile health services to enhance accessibility for our clients. Our qualified allied health professionals, including physiotherapists, occupational therapists, and massage therapists, provide care in various locations, ensuring you receive the support you need wherever you are.
How are health outcomes measured and reported?
Health outcomes are measured and reported through various metrics, including patient surveys, clinical assessments, and health data analysis, ensuring that the effectiveness of services provided by qualified practitioners, such as physiotherapists and occupational therapists, is accurately evaluated and communicated.