Frequently Asked Questions
How long will it take me to start treatment with Health First Group?
We recommend participants or carers fill out our NDIS referral form with case details. Once this has been filled out, we will review within three working days and be in contact to book an appointment for you.
Alternatively you can book an NDIS appointment via our Book Now link. From there we will be in contact to ensure you have the appropriate documentation available so we can efficiently process your appointment.
What documents do I need for my appointment?
Prior to your appointment you will be asked to submit a referral form which will request:
- Carers details (if applicable)
- NDIS number
- Funding category
- NDIS plan – in particular any goals outlined in this plan
- Any relevant medical history documentation
You are also welcome to bring any additional documentation you feel will be important to your treatment.
What are treatment goals?
As part of your treatment plan your Health First Group Physiotherapist will help you to determine goals to achieve throughout your journey with us.
Examples of goals include:
- Participate in a sporting event
- Become more involved in the community
- Increase mobility or independence
But your goals can be anything you like! We’re here to help you work out the best goals to give you maximum benefit.
What is a treatment plan?
Our treatment plans are varied and can involve a range of options, for example:
- Weekly hands-on physio sessions
- Visits to a local gym
- Treatment in a hydrotherapy pool
- Teaching you to use adaptive equipment to keep you mobile
Whatever your goals, we will provide you with a treatment plan to help you achieve them.
How long does treatment take?
This depends on your particular situation however your therapist will be able to give you an idea on the timeframes to achieve your specific goals, as part of your treatment plan development.
Do you offer home visits?
Yes we offer home visits. Please contact your clinic to discuss this option if required.