Our History in the NDIS: NDIS Health First Group

Health First Group is a registered provider of physiotherapy services under the National Disability Insurance Scheme (NDIS). Originally registered as Total Physio Group, we completed the registration process in 2019 as a smaller company. As our company has grown in 2021, we successfully completed the audit process again and have been re-registered.

Our team operates primarily in regional areas, where we have observed a significant rise in the number of NDIS clients seeking our services. In these areas, access to quality healthcare can be limited, and we aim to address this issue as part of our mission statement at Health First Group.

What Makes Health First Group a Good Physio Provider for NDIS

Expertise and Qualifications

Our qualified physiotherapists deliver high-quality, tailored services to people with disabilities. They undergo continuous professional development and are trained in specialised techniques, including manual therapy, exercise prescription, hydrotherapy, and assistive technology assessments, ensuring comprehensive care for NDIS participants.

Reliability and Trustworthiness

Participants and their families can count on us for consistent, timely services. We pride ourselves on open communication, keeping everyone informed and promptly conveying any changes. This transparency builds trust and fosters collaboration. Our reliable scheduling minimises disruptions, and we work with participants to find suitable alternatives when needed.

Patient-Centred Approach

Your goals are our priority. We include you, the participant, in the decision-making process, seeking feedback regularly, and adjusting your services accordingly to meet your changing needs. We understand that each participant’s journey is unique, and we are committed to providing personalised care that respects your preferences and aspirations. 

Our patient-centred approach ensures that you are an active participant in your own care, leading to better outcomes and a more satisfying experience.

Our approach is rooted in empathy and respect. We listen to our participants and value their input, recognizing that they are the experts in their own lives. This collaborative process ensures that our services are not only effective but also meaningful and aligned with the participant’s goals.

Accessibility and Availability

We strive to provide accessible services, even in busy regional locations. Despite common 2-3 month waiting lists, we aim to accommodate new patient assessments within a week. Our strategies include flexible scheduling, telehealth services, and outreach programs, ensuring timely care for all participants, regardless of their location.on-site assessments and treatments.

Continuous Improvement

We are always learning and committed to ongoing improvement and innovation of our services. We seek out best practices and new technologies to enhance our services and outcomes for our participants. Our commitment to continuous improvement means that we regularly review and update our practices to ensure that we are providing the highest standard of care. 

This dedication to excellence drives us to explore new methods and technologies that can benefit our participants.

We actively participate in professional development opportunities and collaborate with other healthcare providers to share knowledge and expertise. Our team is encouraged to pursue further education and training, and we regularly attend conferences and workshops to stay updated on the latest advancements in physiotherapy and disability care.

Compliance with NDIS Standards

We are fully compliant with NDIS Quality and Safeguards Commission (NDIS Commission) requirements and standards, including maintaining appropriate records and ensuring the safety and well-being of our participants. Our adherence to these standards reflects our commitment to providing safe, high-quality services. We take our responsibilities seriously and strive to exceed the expectations set forth by the NDIS Commission.

We conduct regular internal audits to ensure that our practices are in line with NDIS standards. Our team is trained to identify and address potential risks, and we have robust policies in place to protect the health and safety of our participants. We are committed to creating a safe and supportive environment where participants can thrive.

Meet The Physio Initiative: NDIS Health First Group

We recently launched our “Meet the Physio Program,” offering no-obligation assessments for individuals considering our services. This approach emphasises building relationships and ensuring a good fit between the client and our team. Clients can make informed decisions about their care by experiencing our services firsthand.

Our commitment to client satisfaction and personal connections reflects the importance we place on choosing the right physiotherapy provider. During these sessions, we understand the client’s needs, goals, and preferences, conduct thorough assessments, and discuss treatment options, leading to better engagement and outcomes.

We also welcome allied health providers, support coordinators, plan managers, and other providers to connect with us. Our goal is to enhance accessibility in remote and regional areas through collaboration, ensuring comprehensive care for NDIS participants.

By working together, we aim to create a more inclusive and supportive healthcare system, offering a broader range of services and improving the quality of care available.

Health First Group is dedicated to providing exceptional physiotherapy services to NDIS participants. Our commitment, expertise, and continuous improvement make us a leading provider in regional areas. We strive to make high-quality care accessible to all and are proud to be trusted partners in our clients’ healthcare journeys.

Whether you are a potential client or a fellow provider, we invite you to connect with us to achieve better outcomes for NDIS participants. Our journey with the NDIS has been one of dedication and growth, driven by a vision of providing the best possible care and support. We remain committed to enhancing the health and well-being of NDIS participants through high-quality physiotherapy services.

Book NDIS at Health First Group Today!

Book an appointment at our physio locations in Cairns, Hervey Bay, Bundaberg, Bunbury, Albany, Launceston and more. Find a location near you today.